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Universal Net
2041 Business Center Dr, #202
Irvine, Ca 92612

949.221.0151
fax 949.221.0153
 

web faqs

 
1 What makes Universal Net different than any other development company?
2 What is a cookie?
3 Do I want Flash on my site?
4 How does a shopping cart work?
5 Why should I use you instead of doing it myself?
6 Is it safe to process credit cards on the internet?
7 Why does it take so long to create a web site?
8 What role do I play in creating my web site?
9 Can I get my site done cheaper?
10 What ROI (Return on Investment) can I expect from a website?
   
   

Q. What makes Universal Net different than any other development company?
   
A. Universal Net was founded on the same principles that drive the video game industry.  We have Zero (0) tolerance for errors and design specifically for the needs of your end user.  We believe their is no point in putting your information out there if people visiting your site can't find that information so we design your site specifically so your customers can meet their goals.
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Q. What is a cookie?
   
A. A cookie is a small piece of code designed to let a web site know who it is communicating with.  When a web site gives you a cookie, this information is (usually) used to validate the user during their visit to the web site.  This is particularly important on shopping sites and sites that provide secure information.  A cookie ensures that information you request is sent to you (not someone else pretending to be you).
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Q. Do I want Flash on my site?
   
A. It really depends on your site and why you want to use Flash.  Flash is a convenient way to provide animations, movies and "really cool stuff" on your web site but you should be asking yourself if "really cool stuff" will help your site do it's job.

If you have an entertainment based site, then flash is crucial.  If your site is business oriented or a shopping cart site, Flash may helpful or not be necessary at all.  Some people have browsers that do not support Flash.  Flash animations can seriously increase the cost of your site.

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Q. How does a shopping cart work?
   
A. The simplest form of a shopping cart allows your customer to select items they want to purchase and send an email form letting you know what they need.  An example of this is on the Il Farro web site.

A more complex and more functional system uses a database to store all of your products (also making it easy for you to edit your products online), when the user selects items to be placed in their shopping cart, these items are placed in a temporary storage (which is keyed to the user's Cookie).  Once the user has selected their items, they may "check out" by entering their information into the total form (including their Credit card number).  This information is then stored and an email notifying you of the transaction is sent.

The choice to process the credit card immediately (Real time processing) or wait until you send the order is yours to make but we support both options and electronic check and customer Invoicing.

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Q. Why should I use you instead of my doing it myself?
   
A. Using an outside developer gives you the opportunity to get a fresh perspective.  We are working on several different web sites with different points of view every day.  We are not part of your corporate structure indoctrinated in how you do business, we learn about you as we go.  Thisgives us the opportunity to create a fresh image of you on the Internet.

There should be no doubt that just about anyone can build a web site.  How well will this web site meet your needs?

With us, you are getting over 20 years experience with Interactive products and over 8 years just building web sites.  This experience equals savings to you in the form of a quicker development cycle and a reliable creative presence on the Internet.

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Q. Is it safe to process credit cards on the internet?
   
A. We could get very technical here but let's say it is can be safer than processing a credit card at a clothing store...

Most Credit Card Fraud occurs at the point of sale, meaning that the clerk takes the Credit Card number and uses it later.

On the Internet, you should only take Credit Cards over a secure connection (the little lock on your browser is closed).  This ensures the number is secure from someone monitoring your web site activity.

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Q. Why does it take so long to create a web site?
   
A. Building a web site is more work than just creating a Word document, we don't get to type in the information had have it display just the way we want with the click of a few buttons.  Building a web site requires creative use of computer code including HTML, ASP, JavaScript, etc.

Accepting a password requires complex database programming.  In fact, the simple taks of displaying the question above "Why does it take so long to create a web site?" requires the code below...

<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" width="95%" id="AutoNumber12">
  <tr>
    <td width="10%"><b><font face="Arial">
    <a name="create">Q.</a></font></b></td>
    <td width="90%"><b><font face="Arial">
    Why does it take so long to create a web site?
    </font></b></td>
  </tr>
</table>

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Q. What role do I play in creating my web site?
   
A. We welcome you to be as involved (on uninvolved) in the design and development of your web site as you want to be.  There are a few minimal points that you must participate in.

First, we need your approval on each stage of the site.  Rebuilding your web site from scratch because you don't like the buttons can be expensive so we want to know that you like the buttons early on.

Next, you are our only source of information about your company.  We rely on you to provide us with the information about your company and your products.

Last, once we have completed your web site, we need you to evaluate the site to ensure it meets your satisfaction.  We are good and we are human.  It helps us to know that you are looking over our shoulders and making sure that we are doing the job you hired us for.

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Q. Can I get my site done cheaper?
   
A. Of course, you can.  It just depends on what you want.  A Ford Escort is a great car but there is a reason it costs less than an BMW 740i.

Our custom web site proposals are based on the number of hours it takes to build your site.  In fact, hours go into creating a proposal for your site.

Just remember the quality of your web site is our highest priority and the cost reflects the time it takes to provide the quality you deserve.

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Q. What ROI (Return on Investment) can I expect from a website?
   
A. The answer to this question lies in what you are creating a web site to do for you.  If you build it they will come is not the reality of the Internet.

Cisco estimates an annual savings of $500 million because of using the internet.  $270 million of that comes from online distribution of manuals and manual updates.

Dell provides tier level sales and support called the "Dell Triangle."  they have created higher profits and greater customer satisfaction using the Internet as the center for their customer sales and support.

Your best results (and easiest results to trace) on the Internet come from finding ways to support your current customers and provide information to new customers.  The best time to talk with us us when you are thinking about what the Internet can do for you.  We can provide insight into how a web site can best support you and provide you with a detailed proposal that will meet your needs.

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